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Correspondence 0001104659-24-079002 from CITIGROUP INC (C)

CITIGROUP INC
Date: July 10, 2024 · CIK: 0000831001 · Accession: 0001104659-24-079002

AI Filing Summary & Sentiment

File numbers found in text: 001-09924

Referenced dates: June 11, 2024

Date
July 10, 2024
Author
Not clearly detected
Form
CORRESP
Company
CITIGROUP INC

Letter

VIA EDGAR CORRESPONDENCE Division of Corporation Finance Office of Finance Securities and Exchange Commission Mail Stop 4720 Washington, DC 20549 Re: Citigroup Inc. (Citigroup or Citi) Form 10-K for the Fiscal Year Ended December 31, 2023 File No. 001-09924

Dear Mr. Makhdoom and Mr. Klein:

Enhancement of Citigroup’s financial statements and disclosures is an objective that we share with the staff (the Staff) of the Securities and Exchange Commission (SEC) and one that we consider in all our filings. This letter sets forth Citigroup’s responses to the comments of the Staff contained in the Staff’s letter dated June 11, 2024.

For your convenience, the text of the Staff’s comments is set forth in bold below, followed in each case by our response.

Form 10-K for the Fiscal Year Ended December 31, 2023

Citi’s Consent Order Compliance, Page 9

1. We note statements here, page 60 and elsewhere regarding efforts to work constructively with regulators on strengthening risk management and controls. We also note the statement on page 57 that you are required by the consent orders to make improvements in various aspects of enterprise-wide risk management, compliance, data quality management and governance, and internal controls. Please revise future filings to further clarify the material areas of focus and status of efforts you are making with respect to the consent orders and overall risk management, governance and internal controls.

In this regard, we also note the statements (i) on page 174 regarding the additional compensation approved for certain employees “based on the achievement of Citi’s transformation goals from August 2021 through December 2024" and (ii) on page 17 of your proxy indicating a “Performance Achievement Percentage” of 80% for 2023, down from 94% for 2022. In future filings, please address the transformation goals and metrics used to compute the Performance Achievement Percentages and explain any significant goals that were not met or if other factors caused the decline in the percentage for 2023.

Alternatively, tell us why you believe such information is not material to an understanding of the material areas of focus and status of efforts you are making with respect to the consent orders and overall strengthening of risk management.

Response:

Citi will enhance its disclosures by including a new section in Citi’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2024 (the Second Quarter Form 10-Q) after the “Executive Summary” titled “Citi’s Multiyear Transformation This new section will discuss Citi’s broader transformation efforts, which also include efforts to implement the October 7, 2020 FRB and OCC consent orders issued to Citigroup and Citibank, respectively. The section will address Citi’s ongoing efforts to improve various aspects of enterprise-wide risk management, compliance, data quality management and governance, and internal controls, including material areas of focus and status of those efforts.

Moreover, as disclosed by Citi in a Current Report on Form 8-K filed with the SEC on July 10, 2024 (the July 10, 2024 Form 8-K), on July 10, the Board of Governors of the Federal Reserve System entered into a Civil Money Penalty Consent Order with Citigroup in the amount of $60,625,620, and the Office of the Comptroller of the Currency (OCC) entered into a Civil Money Penalty Consent Order with Citibank, N.A. (Citibank), a wholly owned subsidiary of Citigroup, in the amount of $75 million (collectively, the 2024 Consent Orders). The OCC and Citibank also entered into an Amendment (the Amendment) to the October 7, 2020 OCC Consent Order. The Amendment requires Citibank to submit a Resource Review Plan to the OCC within 30 days and establishes certain provisions governing possible capital distributions from Citibank to other Citigroup entities. Copies of the 2024 Consent Orders and the Amendment were filed as exhibits to the July 10, 2024 Form 8-K.

Accordingly, beginning with the Second Quarter Form 10-Q, Citi will include disclosure discussing the 2024 Consent Orders and the Amendment on the first page of the “Executive Summary” within “Management’s Discussion and Analysis of Financial Condition and Results of Operations”.

The below disclosure will be included, along with any necessary and appropriate updates, in the Second Quarter Form 10-Q (and be included in future filings to reflect any material updates, if any, or the future filings will contain a cross reference to prior-period disclosures):

EXECUTIVE SUMMARY

Second Quarter of 2024—Results Demonstrated Improved Business Performance and Progress Toward Citi’s Priorities

As described further throughout this Executive Summary, during the second quarter of 2024:

· As previously disclosed, on July 10, 2024, the Board of Governors of the Federal Reserve System (the FRB) entered into a Civil Money Penalty Consent Order with Citigroup in the amount of $60,625,620, and the Office of the Comptroller of the Currency (OCC) entered into a Civil Money Penalty Consent Order with Citibank, N.A. (Citibank), a wholly owned subsidiary of Citigroup, in the amount of $75 million (collectively, the 2024 Consent Orders). The OCC and Citibank also entered into an Amendment (the Amendment) to the October 7, 2020 OCC Consent Order. The Amendment requires Citibank to submit a Resource Review Plan to the OCC within 30 days and establishes certain provisions governing possible capital distributions from Citibank to other Citigroup entities. Copies of the 2024 Consent Orders and the Amendment were included as exhibits to Citi’s Current Report on Form 8-K filed with the SEC on July 10, 2024 (the July 10, 2024 Form 8-K). For additional information regarding the 2024 Consent Orders and the Amendment, see the July 10, 2024 Form 8-K and “Citi’s Multiyear Transformation” below.

CITI’S MULTIYEAR TRANSFORMATION

Overview

As previously announced, Citi’s transformation, including the remediation of its consent orders with the FRB and OCC, is a multiyear endeavor that is not linear. Citi is modernizing and simplifying the firm in order to lead in a dynamic, competitive and digital world. Citi’s transformation is addressing decades of underinvestment in its infrastructure, going beyond addressing regulatory concerns to intentionally transform how the bank operates, and makes investments that not only address current needs, but also benefit the firm over the long-term.

Transformation efforts of this scale involve significant complexities and uncertainties, including ongoing regulatory challenges and risks. As discussed in the “Executive Summary” section above, on July 10, 2024, the FRB entered into a Civil Money Penalty Consent Order with Citigroup, and the OCC entered into a Civil Money Penalty Consent Order with Citibank (collectively, the 2024 Consent Orders). In addition, the OCC and Citibank entered into an Amendment (the Amendment) to the October 7, 2020 Consent Order. For additional information about the 2024 Consent Orders and the Amendment, see Citi’s July 10, 2024 Form 8-K and "Transformation Focus Areas and Status” and “FRB and OCC Consent Orders Compliance” below.

Citi’s transformation initiatives will also take several years to complete and, as previously disclosed, Citi may continue to experience significant challenges in satisfying the regulators’ expectations in both sufficiency and timing. The regulators may identify additional risk and control issues that could result in further regulatory actions. For additional information about these regulatory risks, see “Risk Factors—Compliance Risks” in Citi’s 2023 Annual Report on Form 10-K.

Notwithstanding the 2024 Consent Orders and the Amendment, the transformation’s target outcomes remain focused on changing Citi’s business and operating models such that they simultaneously (1) strengthen controls, enhance data quality, reduce risk and improve Citi’s regulatory compliance and its culture, and (2) enhance Citi’s value to customers, clients and shareholders.

Transformation Focus Areas and Status

Over the last several years, Citi has made key investments to modernize the firm’s infrastructure, simplify and automate manual processes, enhance data quality and governance, strengthen controls and reduce risk. In 2023, Citi incurred transformation-related expenses of $2.9 billion (compared to $2.8 billion in 2022), including significant investments in technology, additional hiring in data and risk and controls and third-party consultants. Citi’s transformation initiatives will continue to entail significant investments during the remainder of 2024 and beyond.

Citi completed significant planning and foundational work for the transformation in 2021 and 2022. In 2023, Citi progressed its transformation efforts into implementation mode. Citi’s transformation initiatives during the remainder of 2024 through 2025 will continue to focus on (1) intensifying efforts to accelerate progress on automating regulatory processes and in remediating data, particularly related to regulatory reporting, and (2) further strengthening stress testing and resolution and recovery capabilities.

Examples of Citi’s progress to date on its transformation include the following:

Improved Risk Management:

• Citi built greater efficiency and scale in the risk management of Citi’s Global Spread Products business, with 99% of risk computations now occurring on cloud-based infrastructure.

• Citi implemented automated controls representing more than 80% of transaction volumes across the Markets business to reduce manual trade errors.

Simplification:

• Citi retired 390 legacy applications (which reflected a reduction of 6% in 2023 for a second year in a row), thereby simplifying its technology infrastructure and enabling greater focus on more strategic platforms.

• Citi is consolidating 20 cash equities platforms to one single modern platform.

• As of the second quarter of 2024, Citi reduced time to book new or amended loans in North America by over 50%.

Resiliency:

• Citi improved resiliency and reduced downtime by simplifying system restoration to a single click for over 30% of critical systems as of the second quarter of 2024.

• Citi is optimizing virtual workloads to reduce data center footprint and lower operational costs.

Notwithstanding Citi’s investments and remediation efforts, as set forth in the FRB’s 2024 Consent Order, the FRB found that, based on examinations conducted by the Federal Reserve Bank of New York, Citigroup had ongoing deficiencies related to its data quality management program and inadequate measures for managing and controlling its data quality risks. In addition, as set forth in the OCC’s 2024 Consent Order and the Amendment, the OCC deemed that Citibank has failed to make sufficient and sustainable progress toward achieving compliance with the OCC’s 2020 Consent Order.

Organizational Simplification:

During the first quarter of 2024, Citi completed its organizational simplification announced in September 2023. The result is a simpler management structure that aligns to and facilitates Citi’s strategy, while improving accountability and decision making. As of the fourth quarter of 2023, Citi’s new operating model included the elimination of the Institutional Clients Group, Personal Banking Wealth Management and Legacy Franchises operating segments and resulted in Citi current reportable operating segments—Services, Markets, Banking, Wealth and U.S. Personal Banking—and a new financial reporting structure. Activities not assigned to the reportable operating segments are included in All Other, including Legacy Franchises and Corporate/Other. Citi also consolidated its regional structure from four to two regions, consisting of North America and International. Citi’s organizational simplification efforts will also assist in advancing the execution of the transformation

FRB and OCC Consent Orders Compliance

On July 10, 2024, the FRB entered into a Civil Money Penalty Consent Order with Citigroup in the amount of $60,625,620, and the OCC entered into a Civil Money Penalty Consent Order with Citibank, a wholly owned subsidiary of Citigroup, in the amount of $75 million. The OCC and Citibank also entered into an Amendment to the October 7, 2020 OCC Consent Order. The Amendment requires Citibank to submit a Resource Review Plan to the OCC within 30 days and establishes certain provisions governing possible capital distributions from Citibank to other Citigroup entities. Copies of the 2024 Consent Orders and the Amendment were included as exhibits to Citi’s July 10, 2024 Form 8-K. For additional information regarding the 2024 Consent Orders and the Amendment, see the July 10, 2024 Form 8-K

As discussed above, Citi’s transformation efforts include effective implementation of the October 7, 2020 FRB and OCC Consent Orders issued to Citigroup and Citibank, respectively. The 2020 Consent Orders require Citigroup and Citibank to implement extensive targeted action plans and submit quarterly progress reports on a timely and sufficient basis detailing the results and status of improvements relating principally to various aspects of (1) enterprise-wide risk management, (2) compliance risk management, (3) data quality management and governance, and (4) internal controls. Citi continues to work constructively with FRB and the OCC and provides additional information regarding its plans and progress to both regulators on an ongoing basis. Citi will continue to reflect their feedback in its project plans and execution efforts. For additional information about the requirements under the 2020 Consent Orders, see Citi’s Current Report on Form 8-K filed with the SEC on October 9, 2020.

Governance

Citi’s CEO has built an organization and infrastructure to manage, guide and support Citi’s transformation, which spans all Citi businesses and functions to ensure consistency. Additionally, the Citigroup and Citibank Boards of Directors each formed a Transformation Oversight Committee, an ad hoc committee of each Board, to provide oversight of Citi’s efforts to improve its risk and control environment and management’s remediation efforts under the consent orders.

While every member of Citi’s executive management team, or EMT, is involved in the transformation and plays a key, direct role in its implementation, Citi’s CEO has taken a leading role in managing the effort. As part of this effort, Citi’s CEO has assembled a team consisting of long-tenured colleagues and new hires from across various disciplines and areas of expertise and experience, with representatives from each of Citi’s businesses and global functions, to lead the various transformation programs. Citi’s CEO is focusing the firm’s most senior talent on this effort and has a detailed, integrated approach to execute on the transformation. Citi’s Transformation Steering Committee, chaired by Citi’s CEO, sets the overall direction for the transformation and communicates progress to the Citigroup Board of Directors, as well as seeks input and feedback from the Board.

In 2023, Citi’s CEO appointed a new Chief Operating Officer (COO), who reports to the CEO and is responsible for running Citi’s overall transformation efforts, as well as leading Citi’s efforts to improve operating efficiency and returns along with Citi’s enterprise-wide effort to strengthen its risk and controls and data quality, and modernize infrastructure, while simplifying the Company.

Transformation Bonus Program

The firm has identified approximately 200 senior employees who were deemed critical to the execution of the transformation, including certain members of the EMT other than Citi’s CEO. To incentivize effective execution in connection with the transformation and remediation of the c

Show Raw Text
CORRESP
1
filename1.htm

388 Greenwich
Street

New York, NY
10013

July 10, 2024

VIA EDGAR CORRESPONDENCE

Mr. Sarmad Makhdoom

Mr. Robert Klein

Division of Corporation Finance

Office of Finance

Securities and Exchange Commission

100 F Street, NE

Mail Stop 4720

Washington, DC 20549

Re: Citigroup Inc. (Citigroup or Citi)

Form 10-K for the Fiscal Year Ended December
31, 2023 File No. 001-09924

Dear Mr. Makhdoom and Mr. Klein:

Enhancement of Citigroup’s
financial statements and disclosures is an objective that we share with the staff (the Staff) of the Securities and Exchange Commission
(SEC) and one that we consider in all our filings. This letter sets forth Citigroup’s
responses to the comments of the Staff contained in the Staff’s letter dated June 11, 2024.

For your convenience, the text of the Staff’s
comments is set forth in bold below, followed in each case by our response.

Form 10-K for the Fiscal
Year Ended December 31, 2023

Citi’s
Consent Order Compliance, Page 9

1. We note statements here, page 60 and elsewhere
regarding efforts to work constructively with regulators on strengthening risk management and controls. We also note the statement on
page 57 that you are required by the consent orders to make improvements in various aspects of enterprise-wide risk management, compliance,
data quality management and governance, and internal controls. Please revise future filings to further clarify the material areas of focus
and status of efforts you are making with respect to the consent orders and overall risk management, governance and internal controls.

In this regard, we also note the statements
(i) on page 174 regarding the additional compensation approved for certain employees “based on the achievement of Citi’s transformation
goals from August 2021 through December 2024" and (ii) on page 17 of your proxy indicating a “Performance Achievement Percentage”
of 80% for 2023, down from 94% for 2022. In future filings, please address the transformation goals and metrics used to compute the Performance
Achievement Percentages and explain any significant goals that were not met or if other factors caused the decline in the percentage for
2023.

Alternatively, tell us why you believe such
information is not material to an understanding of the material areas of focus and status of efforts you are making with respect to the
consent orders and overall strengthening of risk management.

 Response:

Citi will enhance its disclosures by including
a new section in Citi’s Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2024 (the Second Quarter Form 10-Q)
after the “Executive Summary” titled “Citi’s Multiyear Transformation This new section will discuss Citi’s
broader transformation efforts, which also include efforts to implement the October 7, 2020 FRB and OCC consent orders issued to Citigroup
and Citibank, respectively. The section will address Citi’s ongoing efforts to improve various aspects of enterprise-wide risk management,
compliance, data quality management and governance, and internal controls, including material areas of focus and status of those efforts.

Moreover, as disclosed by Citi in a
Current Report on Form 8-K filed with the SEC on July 10, 2024 (the July 10, 2024 Form 8-K), on July 10, the Board of Governors of the
Federal Reserve System entered into a Civil Money Penalty Consent Order with Citigroup in the amount of $60,625,620, and the Office
of the Comptroller of the Currency (OCC) entered into a Civil Money Penalty Consent Order with Citibank, N.A. (Citibank), a wholly
owned subsidiary of Citigroup, in the amount of $75 million (collectively, the 2024 Consent Orders). The OCC and Citibank also
entered into an Amendment (the Amendment) to the October 7, 2020 OCC Consent Order. The Amendment requires Citibank to submit a
Resource Review Plan to the OCC within 30 days and establishes certain provisions governing possible capital distributions from
Citibank to other Citigroup entities. Copies of the 2024 Consent Orders and the Amendment were filed as exhibits to the July 10,
2024 Form 8-K.

Accordingly, beginning with the Second Quarter
Form 10-Q, Citi will include disclosure discussing the 2024 Consent Orders and the Amendment on the first page of the “Executive
Summary” within “Management’s Discussion and Analysis of Financial Condition and Results of Operations”.

The below disclosure will be included, along with
any necessary and appropriate updates, in the Second Quarter Form 10-Q (and be included in future filings to reflect any material updates,
if any, or the future filings will contain a cross reference to prior-period disclosures):

EXECUTIVE SUMMARY

Second Quarter of 2024—Results Demonstrated
Improved Business Performance and Progress Toward Citi’s Priorities

As described further throughout this Executive
Summary, during the second quarter of 2024:

 · As previously disclosed, on July 10, 2024, the Board of Governors
of the Federal Reserve System (the FRB) entered into a Civil Money Penalty Consent Order with Citigroup in the amount of $60,625,620,
and the Office of the Comptroller of the Currency (OCC) entered into a Civil Money Penalty Consent Order with Citibank, N.A. (Citibank),
a wholly owned subsidiary of Citigroup, in the amount of $75 million (collectively, the 2024 Consent Orders). The OCC and Citibank also
entered into an Amendment (the Amendment) to the October 7, 2020 OCC Consent Order. The Amendment requires Citibank to submit a Resource
Review Plan to the OCC within 30 days and establishes certain provisions governing possible capital
distributions from Citibank to other Citigroup entities. Copies of the 2024 Consent Orders and the Amendment were included as exhibits
to Citi’s Current Report on Form 8-K filed with the SEC on July 10, 2024 (the July 10, 2024 Form 8-K). For additional information
regarding the 2024 Consent Orders and the Amendment, see the July 10, 2024 Form 8-K and “Citi’s Multiyear Transformation”
below.

CITI’S MULTIYEAR TRANSFORMATION

Overview

As previously announced, Citi’s transformation,
including the remediation of its consent orders with the FRB and OCC, is a multiyear endeavor that is not linear. Citi is modernizing
and simplifying the firm in order to lead in a dynamic, competitive and digital world. Citi’s transformation is addressing decades
of underinvestment in its infrastructure, going beyond addressing regulatory concerns to intentionally transform how the bank operates,
and makes investments that not only address current needs, but also benefit the firm over the long-term.

    2

Transformation efforts of this scale involve significant
complexities and uncertainties, including ongoing regulatory challenges and risks. As discussed in the “Executive Summary”
section above, on July 10, 2024, the FRB entered into a Civil Money Penalty Consent Order with Citigroup, and the OCC entered into a Civil
Money Penalty Consent Order with Citibank (collectively, the 2024 Consent Orders). In addition, the OCC and Citibank entered into an Amendment
(the Amendment) to the October 7, 2020 Consent Order. For additional information about the 2024 Consent Orders and the Amendment, see
Citi’s July 10, 2024 Form 8-K and "Transformation Focus Areas and Status” and “FRB and OCC Consent Orders Compliance”
below.

Citi’s transformation initiatives will also
take several years to complete and, as previously disclosed, Citi may continue to experience significant challenges in satisfying the
regulators’ expectations in both sufficiency and timing. The regulators may identify additional risk and control issues that could
result in further regulatory actions. For additional information about these regulatory risks, see “Risk Factors—Compliance
Risks” in Citi’s 2023 Annual Report on Form 10-K.

Notwithstanding the 2024 Consent Orders and the
Amendment, the transformation’s target outcomes remain focused on changing Citi’s business and operating models such that
they simultaneously (1) strengthen controls, enhance data quality, reduce risk and improve Citi’s regulatory compliance and its
culture, and (2) enhance Citi’s value to customers, clients and shareholders.

Transformation Focus Areas and Status

Over the last several years, Citi has made key
investments to modernize the firm’s infrastructure, simplify and automate manual processes, enhance data quality and governance,
strengthen controls and reduce risk. In 2023, Citi incurred transformation-related expenses of $2.9 billion (compared to $2.8 billion
in 2022), including significant investments in technology, additional hiring in data and risk and controls and third-party consultants.
Citi’s transformation initiatives will continue to entail significant investments during the remainder of 2024 and beyond.

Citi completed significant planning and foundational
work for the transformation in 2021 and 2022. In 2023, Citi progressed its transformation efforts into implementation mode. Citi’s
transformation initiatives during the remainder of 2024 through 2025 will continue to focus on (1) intensifying efforts to accelerate
progress on automating regulatory processes and in remediating data, particularly related to regulatory reporting, and (2) further strengthening
stress testing and resolution and recovery capabilities.

Examples of Citi’s progress to date on its
transformation include the following:

Improved Risk Management:

 • Citi built greater efficiency and scale in the risk management
of Citi’s Global Spread Products business, with 99% of risk computations now occurring on cloud-based infrastructure.

 • Citi implemented automated controls representing more than
80% of transaction volumes across the Markets business to reduce manual trade errors.

 Simplification:

 • Citi retired 390 legacy applications (which reflected a reduction
of 6% in 2023 for a second year in a row), thereby simplifying its technology infrastructure and enabling greater focus on more strategic
platforms.

 • Citi is consolidating 20 cash equities platforms to one single
modern platform.

 • As of the second quarter of 2024, Citi reduced time to book
new or amended loans in North America by over 50%.

 Resiliency:

 • Citi improved resiliency and reduced downtime by simplifying
system restoration to a single click for over 30% of critical systems as of the second quarter of 2024.

 • Citi is optimizing virtual workloads to reduce data center
footprint and lower operational costs.

Notwithstanding Citi’s investments
and remediation efforts, as set forth in the FRB’s 2024 Consent Order, the FRB found that, based on examinations conducted by the
Federal Reserve Bank of New York, Citigroup had ongoing deficiencies related to its data quality management program and inadequate measures
for managing and controlling its data quality risks. In addition, as set forth in the OCC’s 2024 Consent Order and the Amendment,
the OCC deemed that Citibank has failed to make sufficient and sustainable progress toward achieving
compliance with the OCC’s 2020 Consent Order.

    3

Organizational Simplification:

During the first quarter of 2024, Citi completed its organizational
simplification announced in September 2023. The result is a simpler management structure that aligns to and facilitates Citi’s strategy,
while improving accountability and decision making. As of the fourth quarter of 2023, Citi’s new operating model included the elimination
of the Institutional Clients Group, Personal Banking Wealth Management and Legacy Franchises operating segments and
resulted in Citi current reportable operating segments—Services, Markets, Banking, Wealth and U.S.
Personal Banking—and a new financial reporting structure. Activities not assigned to the reportable operating segments are included
in All Other, including Legacy Franchises and Corporate/Other. Citi also consolidated its regional structure from four to two regions,
consisting of North America and International. Citi’s organizational simplification efforts will also assist in advancing the execution
of the transformation

FRB and OCC Consent Orders Compliance

On July 10, 2024, the FRB entered into a Civil Money
Penalty Consent Order with Citigroup in the amount of $60,625,620, and the OCC entered into a Civil Money Penalty Consent Order with Citibank,
a wholly owned subsidiary of Citigroup, in the amount of $75 million. The OCC and Citibank also entered into an Amendment to the October
7, 2020 OCC Consent Order. The Amendment requires Citibank to submit a Resource Review Plan to the OCC within 30 days and
establishes certain provisions governing possible capital distributions from Citibank to other Citigroup entities. Copies of the
2024 Consent Orders and the Amendment were included as exhibits to Citi’s July 10, 2024 Form 8-K. For additional information regarding
the 2024 Consent Orders and the Amendment, see the July 10, 2024 Form 8-K

As discussed above, Citi’s transformation
efforts include effective implementation of the October 7, 2020 FRB and OCC Consent Orders issued to Citigroup and Citibank, respectively.
The 2020 Consent Orders require Citigroup and Citibank to implement extensive targeted action plans and submit quarterly progress reports
on a timely and sufficient basis detailing the results and status of improvements relating principally to various aspects of (1) enterprise-wide
risk management, (2) compliance risk management, (3) data quality management and governance, and (4) internal controls. Citi continues
to work constructively with FRB and the OCC and provides additional information regarding its plans and progress to both regulators on
an ongoing basis. Citi will continue to reflect their feedback in its project plans and execution efforts. For additional information
about the requirements under the 2020 Consent Orders, see Citi’s Current Report on Form 8-K filed with the SEC on October 9, 2020.

 Governance

Citi’s CEO has built an organization and
infrastructure to manage, guide and support Citi’s transformation, which spans all Citi businesses and functions to ensure consistency.
Additionally, the Citigroup and Citibank Boards of Directors each formed a Transformation Oversight Committee, an ad hoc committee of
each Board, to provide oversight of Citi’s efforts to improve its risk and control environment and management’s remediation
efforts under the consent orders.

While every member of Citi’s executive management
team, or EMT, is involved in the transformation and plays a key, direct role in its implementation, Citi’s CEO has taken a leading
role in managing the effort. As part of this effort, Citi’s CEO has assembled a team consisting of long-tenured colleagues and new
hires from across various disciplines and areas of expertise and experience, with representatives from each of Citi’s businesses
and global functions, to lead the various transformation programs. Citi’s CEO is focusing the firm’s most senior talent on
this effort and has a detailed, integrated approach to execute on the transformation. Citi’s Transformation Steering Committee,
chaired by Citi’s CEO, sets the overall direction for the transformation and communicates progress to the Citigroup Board of Directors,
as well as seeks input and feedback from the Board.

In 2023, Citi’s CEO appointed a new Chief
Operating Officer (COO), who reports to the CEO and is responsible for running Citi’s overall transformation efforts, as well as
leading Citi’s efforts to improve operating efficiency and returns along with Citi’s enterprise-wide effort to strengthen
its risk and controls and data quality, and modernize infrastructure, while simplifying the Company.

Transformation Bonus Program

The firm
has identified approximately 200 senior employees who were deemed critical to the execution of the transformation, including
certain members of the EMT other than Citi’s CEO. To incentivize effective execution in connection with the transformation
and remediation of the c