Correspondence 0001663577-25-000043 from iQSTEL Inc (IQST)
iQSTEL Inc
Date: Feb. 5, 2025 · CIK: 0001527702 · Accession: 0001663577-25-000043
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File numbers found in text: 000-55984
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CORRESP
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iQSTEL Inc.
300 Aragon Avenue, Suite 375
Coral Gables, FL 33134
Via EDGAR
February 5, 2025
United States Securities and Exchange Commission
100 F Street, N.E. Mailstop 3720
Washington D.C., 20549-7010
Attention: Anastasia Kaluzienski
Re: iQSTEL Inc
Form 10-K for the Year Ended
December 31, 2023
Response dated December 4,
2024
File No. 000-55984
Dear Anastasia Kaluzienski:
I write on behalf of iQSTEL Inc. (the “Company”)
in response to Staff’s letter of January 27, 2025, by the Division of Corporation Finance of the United States Securities and Exchange
Commission (the “Commission”) regarding the above-referenced file number (the Comment Letter”).
Paragraph numbering used for each response corresponds to the numbering
used in the Comment letter.
Form 10-K for the Year Ended December 31,
2023 Audited Financial Statements
Note 2. Summary of Significant Accounting Policies
Revenue Recognition, page F-11
1. We
note in your response to prior comment 2 you identified several services including "International Voice Termination for carriers"
and “International SMS termination.” We also note costs of revenue “primarily consist of usage charges for calls terminated
in vendors’ networks." Please explain to us the Company’s role in these service arrangements and clarify if the Company
is an intermediary for calls terminated on another vendors’ network. Also, please explain:
In response to this comment, the Company’s
role in these services is to ensure seamless voice and SMS communication across international borders by establishing peering agreements
with other telecommunication entities. This is possible using sophisticated algorithms to determine the most cost-effective and reliable
paths for voice/SMS traffic, managing media protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)
to ensure smooth communication between different networks ensuring efficient call routing.
The Company does not act as an intermediary, the Company
acts as a transit network that allows the completion of voice calls, or SMSs connecting the network where the calls/SMSs are originated
and the network where the calls/SMSs are intended to terminate.
• How the Company controls these services immediately prior to the service
being transferred to the customer when it appears these services are provided on another entity’s network in an instant.
In response to this comment, we must first explain
that there are different instances in the usage and provision of services. We will explain this based on the following graph:
First, we have Service Providers A and B that provide
services to end users (individuals or businesses). Suppose one person located in the USA using “Service Provider A” wants
to make a phone call or to send a SMS to another person located in Spain, where “Service Provider B” is his service provider.
Since “Service Provider A” does not have a direct interconnection with “Service Provider B”, “Service Provider
A” needs to find a third party capable to connect its network with “Service Provider B” network. Here is where the Company
plays its role. In this case, “Service Provider A” is our customer and “Service Provider B” is our vendor.
Each one, “Service Provider A” and “Service
Provider B” have their own conditions under which they provide services to their respective customers. We also have our own conditions
under which we provide services to our customers, in the graph above “Service Provider A”.
When the customer of “Service Provider A”
initiates the call, “Service Provider A” will send to us a request of service. We will check if the request of service corresponds
to a service included in the service agreement with “Service Provider A.” We can also deny the service to "Service Provider
A" if there is an unpaid balance to us, if “Service Provider A” has reached the credit limit we give them, if the codec
used by “Services Provider A” is not the correct one, if the IP used by “Service Provider A” is not in our white
lists, or if there is congestion in the networks, among other technical conditions. Subsequently, “Service Provider B” will
also perform similar checks with respect to our service request. If we deny the service to “Service Provider A” for a reason
imputable to “Services Provider A” or inclusive for a reason imputable to us or to “Service Provider B”, “Service
Provider A” will need to find another carrier to connect with “Service Provider B”. All this happens in real time and
in milliseconds, while the call is “ringing”.
• We note with respect to "International Voice
Termination for carriers" and “International SMS termination” services you said the Company is primarily responsible
for fulfilling the promise to provide the specified service. If true, please confirm that it is understood by your customers that the
Company is not physically capable of providing termination services on another entity’s network.
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In response to this comment, we confirm
our customers understand the scope of the service we provide, including in that scope the networks we can connect them to. If one of our
customers sends us a call or SMS that must be terminated in a network we are not connected to, we will return to our customer a codec
rejecting the call/SMS and indicate to them the cause of the rejection. The same happens if the cause of rejection is due to physical
limitations (i.e. congestion) or the third network (“Service Provider B” in the graph above) denies us the service. That way,
our customer can select another provider to complete the call/SMS.
It is important to mention that no carrier
can complete 100% of the requests of services to complete calls. This is known in the telecom industry as an answer-seizure ratio (ASR),
which is the percentage of telephone calls answered with respect to the total call volume. An ASR score above 60% would be considered
excellent, between 40% to 50% is considered acceptable. Anything below 40% is considered poor.
• Tell us if the terms of your customer contracts
or your other communications (for example, marketing materials) with your customers indicate that the Company or a third party is responsible
for providing the call termination service.
Our contracts provide that we agree
to furnish to the customer, and the customer agrees to purchase from us the telecommunication services (hereinafter "Carrier Services").
We are then the party responsible for providing the services.
We also reserve the exclusive right to modify rates
and conditions included at any time but shall give the customer at least seven (7) days prior written notice of any modification. Any
such rate notice must be sent in written by an email address designated by the customer otherwise the notification will not be considered
valid and will not be effective.
We also reserve the right to immediately suspend the
respective services provided under the agreement without notice if the customer fails to timely make any monetary payment as described
in the agreement. We also may wholly or partially suspend the services, when necessary, as a consequence of maintenance and repair operations
of our systems. In such circumstances, we will inform the customer of any interruption to the network that may affect the provision of
services under the agreement. In the case of planned systems or network maintenance, we will make commercially reasonable efforts to provide
the customer with enough advance written notice and, for unforeseen or unplanned service interruptions, we give notice as soon as reasonably
practicable under the circumstances. Suspension of services shall not affect payment obligations of the customer, including, but not limited
to, payment obligations that accrued prior to the date of any suspension of services.
It is clear under the service agreement that we are
in control of the service we are supposed to provide.
• Tell us if for a particular call, there are several
vendor networks to choose from and if the Company has discretion in selecting which vendor network to utilize to fulfill an end consumer
order.
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In response to this comment, the answer is yes in
both cases. We can choose from several vendor networks, and we have total discretion to select which vendor network to utilize. Considering
that the ASR in a telecommunications network is always less than 60%, as explained before, all networks involved in the call completion
chain must have more than one option through which to transmit the call so that the combined ASR is as high as possible. If calls are
not completed, no usage charges will be generated and therefore there will be no revenue.
• Please also clarify for us the cash flows in these
arrangements. It is unclear if you first collect from customers and then share a portion of the revenue with the network vendors or if
your customers remit the net proceeds to you after deducting the third party network vendors’ share.
In response to this comment, cash flows
in the opposite direction of the call’s flow. We are responsible for payments to our vendors independently of how we collect the
revenues from our customers. Our agreements establish the following billing cycles and payment terms, which are standard in the industry:
WEEKLY: The billing cycle goes from
Monday at 12:00 AM GMT to Sunday 11:59 PM ("Billing Cycle"). Greenwich Mean Time (GMT) is the time zone for the Billing Cycle
for invoices. Customers further acknowledge that the payments for the Carrier Services are due and payable within seven (7) calendar days
following the invoice date or the corresponding Billing Cycle. In case a Billing Cycle covers two different months, two invoices shall
be issued: the first one shall cover from Monday at 12:00 AM GMT to the last day of the month at 11:59 PM. Accordingly, the second invoice
shall cover from the first day of the month at 12:00 AM GMT to next Sunday 11:59 PM.
Bl-WEEKLY: The first billing cycle shall
include the 1st day through the 15th day of each calendar month. The second billing cycle shall include the 16th day through the last
day of the calendar month (separately or collectively referred to as the "Billing Cycle(s)"). GMT is the time zone for the Billing
Cycle for invoices. Customers further acknowledge that the payments for the Carrier Services are due and payable within fifteen (15) calendar
days following the invoice date or the corresponding Billing Cycle.
MONTHLY: The billing cycle shall include the 1st day
through the last day of each calendar month (the "Billing Cycle"). GMT is the time zone for the Billing Cycle for invoices.
Customers further acknowledge that the payments for the Carrier Services are due and payable within thirty (30) calendar days following
the invoice date or the corresponding Billing Cycle.
PREPAID: All charges for the Services shall be prepaid
by Customer unless otherwise agreed to by the parties. The Company may suspend Services immediately upon consumption of the prepaid balance
held on account for Customer. All charges that accrue in excess of the prepaid balance of Customer shall be due and payable on the next
business day following depletion of the prepaid balance and/or on the business day following any notice of such consumption of the prepaid
amounts. The Company shall send weekly invoices to the Customer showing the accrued charges, the prepaid amounts applied, and other customary
billing information in the case of payments owed by Customer. GMT is the time zone for the Billing Cycle for invoices.
We have customers in all of the above Billing Cycles
and, at the same time, we have vendors to which we have payment obligations under any of those billing cycles too.
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Our clients do not know, nor do they have to know,
the commercial conditions that we have agreed with our vendors; just as our vendors do not know the commercial conditions that we have
agreed with our clients. Including within those commercial conditions are the Billing Cycle, the payment terms and the rates applied to
the services.
Another provision that is usually included in the
service agreements in the industry, that we adopt in all cases, is one that indicates the following: Each of Customer and Carrier,
as purchasers and recipients of the respective Services, shall be liable for all charges for such Services (subject right to dispute amounts
in good faith as set forth herein), including without limitation, and if applicable, any fraudulent usage charges. In no event shall the
party providing the Services be liable for the fraudulent or illegal use of the Services by any customers or end-users of the purchasing
party or by any other third party, or for any amounts that the purchasing party is unable to collect for any reason from its customers,
end-users, or others and such party shall fully indemnify and hold the provider of the Services harmless from any such fraudulent or uncollectible
use of Services. For the purposes of this subsection "Services" shall refer to Carrier Services, as applicable, with respect
to the telecommunications services of the providing party.
Sincerely
/s/ Alvaro Cardona
Alvaro Cardona
Chief Financial Officer
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