SEC Comment Letter for TDCX Inc. (CIK 0001803112) — Oct 6, 2021
TDCX Inc. (CIK 0001803112)
Date: Oct. 6, 2021 · CIK: 0001803112 · Accession: 0000000000-21-012140
AI Filing Summary & Sentiment
Referenced dates: March 12, 2020
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SKADDEN, ARPS, SLATE, MEAGHER & FLOM (SINGAPORE)
LLP AFFILIATE OFFICES
6 BATTERY ROAD, SUITE 23-02
BOSTON
CHICAGO
SINGAPORE 049909
HOUSTON
____
LOS ANGELES
NEW YORK
TEL: (65) 6434-2900
PALO ALTO
FAX: (65) 6434-2988
WASHINGTON, D.C.
www.skadden.com
WILMINGTON
BEIJING
BRUSSELS
FRANKFURT
LONDON
MOSCOW
MUNICH
PARIS
S O PAULO
SEOUL
SHANGHAI
SINGAPORE
TOKYO
TORONTO
January 29, 2021
Confidential
Ms. Kathryn Jacobsen
Mr. Edwin Kim
Mr. Robert Littlepage
Ms. Jan Woo
Division of Corporation Finance
Office of Technology
Securities and Exchange Commission
100 F Street, N.E.
Washington, D.C. 20549
Re: TDCX (KY) PTE LTD
Response to the Staff s Comments dated March 12, 2020 on the Draft
Registration Statement Submitted
February 14, 2020
CIK No. 0001803112
Dear Ms. Jacobsen, Mr. Edwin Kim, Mr. Littlepage and Ms. Woo:
On behalf of our client, TDCX (KY) PTE LTD, a company organized under the
laws of the Cayman Islands
(the Company ), we submit to the staff (the Staff ) of the Securities
and Exchange Commission (the
Commission ) this letter setting forth the Company s responses to the
comments contained in the Staff s letter
dated March 12, 2020 on the Company s draft registration statement on Form
F-1 confidentially submitted on
February 14, 2020 (the Draft Registration Statement ).
Concurrently with the submission of this letter, the Company is
submitting its revised draft registration
statement on Form F-1 (the Revised Draft Registration Statement ) and
certain exhibits via EDGAR to the
Commission for confidential review pursuant to the Jumpstart Our Business
Startups Act (the JOBS Act ). The
Company confirms that it will include its audited financial statements for the
year ended December 31, 2020 in a
subsequent filing. In addition to adding and revising disclosure in response
to the Staff s comments, the Company
has updated the Revised Draft Registration Statement to remove its audited
consolidated financial statements for the
year ended December 31, 2017 and include its audited consolidated financial
statements for the year ended
December 31, 2019 and related financial information.
1
To facilitate your review, we have separately delivered to you today four
courtesy copies of the Revised Draft
Registration Statement, marked to show changes to the Draft Registration
Statement, and four copies of the
submitted exhibits.
The Staff s comments are repeated below in italics and are followed by
the Company s responses. We have
included page references in the Revised Draft Registration Statement where the
language addressing a particular
comment appears. Capitalized terms used but not otherwise defined herein have
the meanings set forth in the
Revised Draft Registration Statement.
Draft Registration Statement on Form F-1 submitted February 14, 2020
Prospectus Summary, page 1
1. You refer to your leading clients such as Facebook and Airbnb on page 3 of
your prospectus summary. In light
of the risk factor on page 19 and the concentration of your business
related to Facebook and Airbnb, please
disclose here that 52.1% of your revenue in fiscal year 2018 is derived
from these two clients.
In response to the Staff s comment, the Company has revised the
disclosure on pages 3 and 118 of the Revised
Draft Registration Statement.
2. On page 2, you reference that more than half of your employees are
tertiary school graduates, including
employees with master s degrees and/or doctorates. Please clarify
what you mean by tertiary school
graduates, as that term may differ as to region. For example, please
clarify whether over half of your
employees are graduate school graduates with advanced college or
university degrees. Further, please clarify
if the tertiary school graduates are concentrated in certain markets.
In response to the Staff s comment, the Company has revised the
disclosure on pages 2, 117 and 133 of the
Revised Draft Registration Statement. The Company further notes that, for
each of its offices, over half of our
employees are college or university graduates (i.e. post high school),
including employees with master s
and/or doctorate degrees.
3. You reference deepening your relationships with your existing clients is
part of your growth strategy and that
as you expand your services throughout your clients businesses and
processes, that it encourages client
stickiness and discourages clients from turning to other providers.
We further note per page 19, however,
that you are not exclusive providers to your clients generally. Please
explain how you measure client retention
and advise us whether such measures would be considered key performance
indicators.
The Company respectfully submits that exclusive arrangements with clients
in its industry are not standard
practice due to clients own desires to mitigate their reliance on any
single third-party vendor. The Company
believes, however, that as it expands and deepens its relationship,
service offerings and touch points with a
client, stickiness with, and loyalty from, that client increases
because, among other things, the client will
consider favorably the convenience and efficiency afforded by obtaining
the services from the Company,
consider the benefits it derives from obtaining a wider range of services
from the Company, and have a deeper
engagement with the Company, which allows the Company more opportunities
to demonstrate its value to
them, even though the Company would not be an exclusive provider to the
client.
The Company measures client retention on an annual basis based on
percentage of clients who remain active
clients in any period compared to any previous period. The Company does
not believe that this measure is a
key performance indicator because the Company has decided to focus on
attracting clients by providing
solutions that attract a mix of new economy clients as well as
traditional clients undergoing digital
transformation rather than focus solely on other traditional clients to
whom it historically provided services.
2
4. You reference fixed price contracts based on statements of work as part of
master service agreements with your
clients. It appears that these agreements are generally 12 month
agreements that are renewable on a yearly
basis. Please clarify whether the prices paid for services are revised on
a yearly basis to reflect changes in
market conditions for your respective labor markets.
The Company respectfully submits that while the master service agreements
are generally for 12-month terms,
the client may or may not, depending on the terms of the agreements, have
the right to extend the term and/or
revise the pricing from the original 12-month term. Accordingly, prices
paid for services are not always
revised on a yearly basis and, depending on the agreement, the Company
may not be able to re-
negotiate pricing terms after any primary or renewal term.
The Company has revised the disclosure on page 20 of the Revised Draft
Registration Statement accordingly.
Management s Discussion and Analysis of Financial Condition and Results of
Operations Non-IFRS Financial
Measurements, page 76
5. Please revise the caption for the Debt/EBITDA ratio to indicate that Debt
includes only Bank Loans. Refer to
Item 10(e)(ii)(E) of Regulation S-K.
The Company respectfully submits that Debt was defined as bank loans and
Debt/EBITDA ratio as bank loans
divided by EBITDA on page 76 of the Draft Registration Statement and is
defined on pages 16, 66, 80 and
121 of the Revised Draft Registration Statement.
6. Please disclose here, and elsewhere as applicable, that EBITDA and EBITDA
margin may not be comparable
to similarly titled measures since your calculation of EBITDA includes
depreciation on the right-of-use assets
and finance costs on lease liabilities following your early adoption of
IFRS 16.
In response to the Staff s comment, the Company has revised the
disclosure on pages 16, 66, 80 and 121 of the
Revised Draft Registration Statement.
3
History and Corporate Structure, page 85
7. You provide a chart of your expected corporate structure as the date of
the prospectus following your
reorganization, which you have not yet completed. Please briefly describe
the current corporate structure of
your future subsidiaries and operations and the steps necessary to
complete your reorganization.
The Company respectfully submits that the reorganization has been
completed on December 16, 2020 and that
the corporate structure included on pages 7 and 90 of the Revised Draft
Registration Statement reflects the
current corporate structure of the Company.
Industry Overview, page 87
8. Please clarify the relevance of the market and industry data to your
business, particularly as it relates to
geographic regions. For example, you provide certain market data based on
delivery locations, but with the
markets served including all major global end markets. On the other hand,
on page 71 you refer to the
Southeast Asia, Global English and Europe end-markets. In order to
understand how the data relates to your
business, please clarify how market data on delivery markets relates to
your end-markets. For example, clarify
the extent to which your clients, their customers, and your employees are
located in particular regions such as
Southeast Asia and the extent to which your revenues are attributable to
those regions.
The Company respectfully submits that many of the outsourced business
services providers, including the
Company, have global operations with delivery locations around the world
and serve clients and our clients
customers that are located both in the same country as the delivery
location (onshore) and in countries
different from the delivery location (offshore). Therefore, market sizing
has been conducted by segmenting
revenue based on the delivery location, which includes both onshore and
offshore data. For instance,
Southeast Asia market revenue represents the service providers
earnings associated with customer
interactions that are delivered from their delivery locations in
Southeast Asia, regardless of where the
customers are physically located. Revenue includes fulfillment models
such as onshore, offshore, home-agent,
automated and technology-enabled solutions. As a popular offshore
destination, Southeast Asia delivery
centers cater to offshore North American, European and Australian markets
as well as onshore domestic
markets.
9. We note that the Frost & Sullivan report that you commissioned contains
various CAGR projections through
2024. Please provide more details of how these projections were
determined, including any material
assumptions.
In response to the Staff s comment, the Company has attached the
requested material in Exhibit A.
4
EBITDA Margins, page 103
10. Please tell us if you believe the EBITDA margins of your peers are
calculated on a comparable basis. In this
regard, we note that your calculation of EBITDA includes depreciation on
right-of-use assets and finance costs
on lease liabilities following your early adoption of IFRS 16.
The Company respectfully advises the Staff that it has implemented an
early adoption of IFRS 16 and
presented its financial statements consistently for each of the fiscal
years 2018 and 2019.
Based on the Company s review of the financial disclosure of its peers
that report under IFRS and as
summarized below, the Company is not aware of any of its peers similarly
implementing an early adoption of
IFRS 16 prior to fiscal year 2019. As such, EBITDA margins of its peers
reporting under IFRS may not be
calculated on a comparable basis for 2018. However, the Company
respectfully submits that it believes that
EBITDA margins for the majority of its peers that report under IFRS 16
have included depreciation on right-
of-use assets and finance costs on lease liabilities and are calculated
on a comparable basis for 2019.
Additionally, as it relates to the Company s peers that report under US
GAAP, the Company respectfully
advises the Staff that it has considered the joint meeting held between
the Centre for Audit Quality (CAQ)
SEC Regulations Committee and the Staff on March 20, 2019 where committee
members observed an
EBITDA measure presented after the adoption of ASC 842 under U.S. GAAP
may no longer be comparable to
the same measure presented by an IFRS filer after the adoption of IFRS
16. Specifically, the Company
understands that under ASC 842, the reduction in the right of use asset
relating to operating leases is recorded
as part of lease expense rather than depreciation. As a result, EBITDA
margins of the Company s peers
adopting Topic 842 may also not be calculated on a comparable basis.
As noted in our response to the Staff s comment No. 6, the Company has
revised the disclosure on pages 16,
66, 80 and 121 of the Revised Draft Registration Statement to clarify the
foregoing.
The table below provides summary information on the Company and its
peers, each s accounting standard and
whether they have adopted the relevant new lease accounting standard.
New Lease
Accounting Standard
Adopted?
Accounting
Peers FY2018 FY2019
FY2020 Standard
TDCX IFRS16
IFRS16 IFRS
Teleperformance
IFRS16 IFRS
Genpact Topic
842 GAAP
Concentrix
GAAP
TTEC Topic
842 GAAP
EXLService Topic
842 GAAP
WNS
IFRS16 IFRS
Accenture
Topic 842 GAAP
Cognizant Topic
842 GAAP
Capgemini
IFRS16 IFRS
EPAM
Topic 842 GAAP
Globant
IFRS16 IFRS
Endava
IFRS16 IFRS16 IFRS
In addition, the Company also respectfully advises the Staff that the
charts used for comparison analyses of
(i) its EBITDA margins and (ii) its EBITDA per average employee